Christopher Michaud

Background

About Christopher Michaud

Key Accomplishments:• Architected and delivered bulk migration of 47 clients from multi-tenant Remedy platform to multi-tenant ServiceNow. • Renegotiated ServiceNow contracts for an average 76%(as much as 90% discount on some modules) reduction. • Proposed, architected and delivered migration of multi-tenant Remedy ITSM platform from on-premise data center to Azure cloud. 156 clients successfully migrated in single bulk cutover, along with dozens of related integrations. Resulted in $1.9M annualized savings.• Renegotiated Remedy contracts for a 50%($1.8M annualized) reduction. • Architected Cloud Mgt Platform solution encompassing catalog, change & approval workflow, macro & micro blueprint driven automation and configuration of provisioning, discovery, monitoring. • Designed and delivered Enterprise Service Bus with retry, replay and guaranteed delivery capabilities. Standard integration onboarding cost reduced by 66%. • Designed and delivered patented solution, reducing production Remedy ITSM upgrade/patching outage windows from 12+ hours to less than 1 minute. Solution resulted in 85% reduction in planned outage time, 56% reduction in unplanned outage time, and 98% downtime reduction over a traditional Remedy ITSM upgrade process.• Reduced network monitoring capital expenditures by 40%($1M) plus est.$200K annual support costs through implementing multi-destination/de-dupe design logic as oppose to distributed redundant (primary/backup) systems.