Christopher Minter
Service Performance Manager at Insights
Based in Forfar, United Kingdom
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Seniority
Manager
Department
Customer/Client Service
Location
Forfar
Industry
Professional Training and Coaching
Company size
1.1K
Contact information
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c•••••••@insights.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Christopher Minter
I’m a Service Performance Manager with 10+ years in IT Service Management (ITSM), focused on service delivery, incident & problem management, and continuous improvement across hybrid environments. I’ve progressed from IT Support Analyst to Lead Technical Support Analyst to Service Performance Manager, leading Service Desk operations, coaching high-performing teams, and embedding ITIL‑aligned practices. Passionate about problem solving, knowledge management, and process improvement, I work end‑to‑end across Incident, Problem, Change/Enablement, and Service Transition, reporting, and customer experience- Core keywords: ITSM, ITIL, Service Delivery, Service Performance, Service Desk, Incident Management, Problem Management, Major Incident, RCA, Change Enablement, Service Transition, SLAs, OLAs, CSAT,KPIs, Metrics, Continuous Improvement, Knowledge Management, Microsoft 365, Stakeholder Management, Leadership, Team Management, Process Improvement, Troubleshooting, Customer Service, Technical Support, Hybrid Support.
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