Christopher Muniz

Background

About Christopher Muniz

I bring extensive senior management experience leading strategy development and global BPO operations for top brands. In each of my roles I have provided bold leadership that is supported by analytical data-driven decisions, which has earned significant wins in operational efficiency, customer experience and revenue/profit optimization. My experience includes creative problem solving, leading diverse global teams, and executing on operational strategies across functional areas like product, marketing, technology, and legal. I have achieved multimillion dollar revenue gains, award winning improvements in customer satisfaction, and efficiency that help the company grow. I have a Bachelor of Arts in International Studies and Business Administration from the University of St. Thomas and an MBA in Global Management and International Business Development from Thunderbird School of Global Management. I am constantly exploring the landscape for "what's next?" and maintain an intense curiosity for how things work. Global Leadership, Global Team Management, Global BPO Operations, IVR, Telephony Tech, CRM, Customer Support, Customer Service Operations, Customer Experience (CX), SaaS, B2C and B2B ecommerce, Customer Satisfaction, Technical Support, Escalations, Analytical Skills, Data Driven, Operational Excellence, Digital Automation, Experience Design, Enterprise Services, Strategy Development, Stakeholder Management, Performance (KPIs) Management, Process Improvement, Project Management, Change Management, Business Process Outsourcing (BPO), RFP, Vendor Management, Risk Management, Fraud Management, Innovation, Policy and Process Development, Creative Problem-Solving, Engagement, Budget Management, Net Revenue Retention, Cost Reduction, Team Development and Coaching