Christopher Oconnell

Background

About Christopher Oconnell

As a Technical Project / Desktop Support Lead, my area of expertise is taking customer service to heart. Along with a vast store of technical knowledge and an ability to anticipate and solve problems, I’m known for being the one who business leaders turn to first to solve critical problems with technology solutions. My career spans multiple industries: financial services, technology, medical content management, and travel. My experience is also diverse, having worked with a range of network, system, and desktop software and equipment. I learn new technologies quickly, and equally important, I understand business operations and processes. It’s this ability to understand business needs and communicate with business teams, from the executive suite to department staff, that enables me to add real value to a company. I recognize the critical role that technology plays in driving growth, and my work has helped keep companies competitive and productive. Some examples:>> Large-scale, multi-year operating system migrations for a financial services firm, managing complex phases with zero disruption of daily transactions.>> Diagnosis and resolution of level 2 and 3 issues associated with applications and operating systems to get business people back to work in record time.>> Integration of desktop computers for seamless connectivity to diverse systems and servers.>> Configuration, deployment, and troubleshooting of workstations, laptops, mobile devices and other technology equipment. TECHNICAL SKILLS A+ Certification – C# – Java – Windows XP, 7, 10, Professional, 2003 Server – Microsoft Office Suite XP, 2003, 2007, 2010 – Bloomberg – VMware – Leostream – Citrix – Windows Administrative Tools – Dameware – PCs – Printers – HP Blades – HP Thin Clients – Virtual Machines – Mobile Devices