Christopher Roth

Background

About Christopher Roth

A varied background with focuses in customer service, account and employee management, training, writing, and marketing. CAREER ACHIEVEMENTS - Transitioned marketing, training, and document library assets to Goldwater Bank following its acquisition by Weststar Mortgage Corporation; expanding upon previous job duties- Implemented Weststar Mortgage Corporation’s online employee training system and CRM- Became a key resource within Weststar for the review of marketing materials for consistency and compliance- Trained over 40 new employees in guest service processes with Target and actively supervised up to 30+ staff members on a continuous basis- Shortly after beginning work with LeapFrog Interactive, took over management of the HTML e-mail system and provided training materials, technical support, and seminars for the product to clients. Specialties: Customer service - Call center and direct contact Account management - deepen exisitng client relationships Employee management - supervised up to 30+ employees Training - creation of training materials, individual and seminar training sessions Marketing - e-mail, search engine, internal and external, brand image creation, product marketing