Christopher Smith

Background

About Christopher Smith

I'm a forward-thinking Data Architect with over 25 years at the forefront of digital transformation in the telecommunications industry—my current focus is driving platform governance, data quality, and the strategic adoption of ServiceNow at scale. I bridge the gap between architecture and execution, helping business and IT align around what matters most—data as an asset. At Bell, I’ve led some of our most ambitious initiatives: onboarding over business applications, implementing the Common Service Data Model (CSDM) 5.0, and building governance frameworks that enable scale, clarity, and compliance across multiple stakeholders and tenant teams. My superpower? Making complex systems simple. Whether it's rationalizing a sprawling application portfolio, aligning ServiceNow capabilities to business strategy, or mentoring teams through data ownership and stewardship, I bring structure to ambiguity and focus to chaos. Core strengths- Enterprise Data Architecture & Governance - CSDM / CMDB Strategy (ServiceNow Certified)- Application Rationalization & Intake Processes - ServiceNow Portal Governance (Multi-Tenant Strategy)- Data Stewardship Enablement (DAMA-aligned)- Stakeholder Engagement & Influence Strategy I believe in building frameworks that last, training teams to scale them, and turning data into a strategic differentiator. Let’s connect if you’re working on enterprise-scale data challenges or want to swap ideas on how to optimize ServiceNow.