Christopher Teresi

Background

About Christopher Teresi

I am a successful business management professional with extensive leadership experience in customer service, contact center operations, logistics, and supply chain management. I've built and maintained solid relationships with executive leadership, peers, suppliers, and customers that have been key in solving complex problems. I have also built and developed several teams designed to provide best-in-class service. I have successfully led team members, while incorporating executive and customer feedback, in the establishment of standard operating procedures and metrics that drive the necessary performance. This team and process development, combined with innovative strategic initiatives, cross-functional engagement, process improvement skill, and focus on results, has led to numerous significant improvements in key performance indicators and ultimately the customer's experience. I have vast experience in data interpretation, and use of Excel, PowerPoint, Power BI, and various CRM and CMS tools (including Salesforce) and telephony systems.