Christopher Westbrook

Background

About Christopher Westbrook

For the last nine years I have been working as a Senior IT Support Analyst for Origen Financial Services. Working closely with the technical support and business application team's on a day to day basis allows me to monitor problems from their inception to resolution. Whilst specialising in 2nd line desktop support I also act as a point of escalation for junior members within the team. My knowledge encompasses a wide variety of consumer software: Platforms: Windows XP/7/8/10, Citrix, PS4 Xenapp, MAC OS Software: Citrix, Xenapp, VMware, Vsphere client, Evault, Windows Server 2003/2008, All MS Office platforms, Avaya Integrated Management Site Administration, Mitel, VoIP, FoIP, Lync Instant Messaging, BES, Thinprint, Mimecast, AS400, Mobile Netswitch, Call Media and LANDesk. Browsers: Internet Explorer, Firefox, Chrome, Safari Call-Tracking Tools: Nethelpdesk, Touchpaper Hardware: Microsoft Surface Pro, Chillblast desktop computers, Laptops (Lenova Thinkpad E530, Samsung N140 & N145), Telephony Systems, Printers, Routers, Blackberrys 9320/Q5/Z10, Avaya 9650, iPhone & Android Networking: LAN & VPN/Remote Connectivity, TCP/IP Specialties: 2nd line desktop support, 100% call checking, Office moves/installations, Disaster recovery, IT troubleshooting, Customer service & Communication skills