Christy Boone

Background

About Christy Boone

I am a can-do, make it happen operations leader who is well-experienced and respected leading in an automotive quality professional services and manufacturing supplier organization, a career opportunity built upon the emerging customer success role. I was invited to leverage my proven success in healthcare facility start-up where I demonstrated an understanding of a changing market. I added new service lines for a committed strategic and operations focus on the customer. I had proved my leadership in assisted living, skilled nursing, and residential care communities; led ground-up facility licensing, design, marketing, staffing, business development, customer success, and realignment of existing operations and strategies to achieve business goals. Customer success requires forethought, planning, guidelines, committed partners, a clear designation - i.e, vision and the capabilities to deploy, execute, build momentum and team. Modeling and measuring effectiveness is required as is continuous process improvement, input, and feedback. Have demonstrated that industry diversity is value-added, leadership effectiveness and a strategy for customer success is repeatable anywhere. • Optimized customer relationship resulting in retention. Forged customer success becoming the clear-choice service provider. • Cultivated and ensured organization's brand, quality, and satisfaction; leveraged quality consultations, audits, data analytics collection and reporting, personal and technology-enabled communications, and reports. Concurrent functioning as an Operations Leader, Customer Success, and Human Resources Manager, Safety and Compliance Officer enabled rethinking service lines, business development, and how to maximize human resources management, quality, safety, and engagement. Redesigned workflows and established data analytics to inform business decisions. Led quality and accreditation surveys to meet third-party, client, and regulatory requirements.