Christy Carson

Background

About Christy Carson

I am a diligent professional with 19 years of extensive knowledge of insurance-related policies and legislations. I possess well-enhanced abilities in decision-making and time management and have demonstrated the ability to perform effectively in intense situations. I am strongly equipped to analyze and interpret information from multiple viewpoints. My diverse claim handling experience including injury and property damage exposures have provided opportunities to develop a strong skill in problem resolution, which ultimately renders a positive impact for our customers and the organization. Injury Department Claims SpecialistExamine claim forms and other records to determine insurance coverage.Manages, investigates, and resolves unrepresented bodily injury claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.Analyze information gathered by investigation, and report findings and recommendations.Identify questionable claims to investigator or claims adjuster for investigation or settlement.Collect evidence to support contested claims in court. Claims AssociateReviewed insurance policy terms and identify potential coverage concerns.Consistently delivered a remarkable customer experience through handling claims, while serving as a designated contact for trainees to regularly observe call interactions to adjust to their roles.Working in partnership with the Claim Specialist to handle and settle injury claims.Communicate with team members, business partners, and external customers, which may require contact by telephone, written correspondence, in-person, or other electronic media. Organizing and processing assigned work and large volumes of claims utilizing proper procedures.Applying knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, medical, within approved limits