Chuck Beedy
Library Technical Support Specialist at Upstate Medical University
Based in Fulton, United States
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Seniority
Staff
Department
Other
Location
Fulton
Industry
Hospitals and Health Care
Company size
6.1K
Contact information
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c•••••••@upstate.edu
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Background
About Chuck Beedy
As a lead ITSM specialist at SUNY Oswego, I oversee the delivery of IT services and support to more than students, faculty, and staff. I have over five years of experience in IT service management, with certifications in ITIL, ServiceNow, and Apple technologies.My core competencies include designing and implementing IT processes, workflows, and policies, using TeamDynamix and ServiceNow platforms, to ensure efficient and effective support and service delivery. I also collaborate with various stakeholders, such as IT administrators, vendors, and end-users, to enhance user experiences and satisfaction. I am passionate about leveraging technology to empower academic and administrative functions and to foster a culture of innovation and excellence.
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