Chuck Brabec

Background

About Chuck Brabec

Analyst – Customer Operations• Developed and produced reports to meet the needs of the different levels of management • Developed test scripts and performed user acceptance testing for various Pega Systems software enhancements. • Developed the annual department and division budgets and provided Management with reference material.• Performed a monthly review of divisional expenses and provided management with explanations of variances or new expenses.• Performed employee development, education, training, and performance reviews• Performed procedure documentation and review.• Tracked, analyzed, identified work quality and volume issues, and utilized lean techniques to develop solutions that improved work processes and reporting.• Utilized Lean philosophy, business knowledge and suggested ideas regarding to how integrate existing functions, enhancements, and reporting into the rollout of new applications and forms by multiple divisions and/or customers• Worked with peers and management across multiple sites and divisions to perform procedure review, documentation, and version control of Policies and Procedures. Supervisor – Customer Operations (1994 – Supervisor, Customer Operations (1985 – 1994)