Chuck Ladow

Background

About Chuck Ladow

I am a Customer Care Professional who really does care. A leader with extensive experience in demanding work environments and a proven ability to prioritize business needs, then implement creative solutions. I have a passion to exceed organizational goals by increasing market share, improving customer satisfaction, improving quality and reducing cost. My key skills include worldwide call center operational streamlining, troubleshooting, global customer service enhancements, process re-engineering, restructuring, team leadership and managing budgets. I have been the "go to guy", tapped on the shoulder many times to solve major issues. I have the proven ability to analyze problem situations and deliver creative solutions. I have demonstrated success in improving global customer and employee satisfaction, enhancing productivity, building vendor relations, increasing revenue and reducing costs. Specialties: Customer Service & Support, Re-engineering, Continuing Process Improvement, Manpower Management, Project Management, Startup/Turnaround/Consolidation, Resource Management, Problem Solving, Outsourcing, Contract Management, Vendor/Customer Communications, Conflict Resolution, Cost Reduction/Avoidance, Budget Control, Traning & Development, Call Centers, Global Call Center Operations, Workforce Planning, Team Leadership, COPC® Registered Coordinator.