Chuck Wilkinson

Background

About Chuck Wilkinson

Summary There is a saying, “You have been assigned this mountain to show others it can be moved.” My career has been built around managing teams that move mountains, specifically tech mountains. I coach and mentor peak-performing staff that bring about highly scalable and reliable applications that improve operational efficiency. As someone who has a passion for solving problems and delivering new features for customers, I leverage emerging technologies, especially cloud tech, to improve service delivery and curate technical solutions that mitigate risk, improve up-time, and optimize performance. The overall focus is on saving significant sums of money without sacrificing customer service and satisfaction. I’ve accomplished this in many ways, notably by transforming legacy systems for one of the largest websites – aa.com (American Airlines) – that gets about 2M visitors per day. I’m used to working under pressure on large-scale projects that ultimately hold people’s lives in the balance. For example, I have track record (and a US Patent) on calculating weights and balances for flights. By compassionately managing staff members, prioritizing employee engagement, and pushing employees on learning journeys, my team and I work through the entire software development lifecycle to maximize profitability and passenger safety. Areas of Expertise Program Management • Enterprise Strategies • Team Building & Leadership • Change Management • Engineering - Programming • Software Development Lifecycle (SDLC) • New Product Deployment • Relationship Management • Compliance • Innovative Solutions & Improvements • Strategic Planning & Execution • Customer Service Key Achievements Maintain a highly valuable consumer-facing website that, if down, would result in the loss of millions of dollars of revenue each hour. Direct and oversee large-scale system migrations that leverage cloud technologies for improved efficiency and increased up-time. Supervise teams and guide the career progression of staff by creating a culture of excellence and acting as a servant-leader. Please feel free to contact me at chuck.wilkinson.tx@gmail.com.