Ciara Gomez

Background

About Ciara Gomez

I am motivated by the opportunity to drive meaningful customer value and adoption through strategic digital engagement and leveraging online marketing channels at scale. With a background in Marketing and Customer Success, I specialize in designing and executing digital strategies to provide an ideal customer experience through technology. In my role at Certinia, I drive digital engagement strategies and programs for our Customer Success team, enabling us to effectively support our growing customer base. I thrive on cross-functional collaboration, working closely with various stakeholders in our organization to develop and automate proactive, self-serve touchpoints across multiple digital channels. Implementing these digital initiatives empowers our customers to confidently adopt and optimize our enterprise cloud solutions while enhancing internal efficiency, allowing our Customer Success team to spend their time on more strategic tasks. To excel in my role, I adeptly manage multiple projects simultaneously. This involves prioritizing goals on our roadmap, setting clear timelines, and reporting to leadership on progress and program needs. I actively explore the latest trends and innovations in the Digital Customer Success and Enterprise Technology landscape! I'm always eager to connect with like-minded experts to discuss new ideas and approaches in this ever-changing industry. If you are also passionate about that, don't hesitate to connect, and let's talk about what's new that has interested you lately in the digital sphere!