Ciaran Oneill

Background

About Ciaran Oneill

A motivated and highly experienced professional with a strong background in business operations, customer services and service delivery/account management. Possesses extensive experience gained whilst working for some of the world's leading IT organisations operating in the Irish Market. CORE COMPETENCIES • Heavily client focused and passionate about exceeding client’s expectations. • Excellent service delivery and account management skills. • Strong interpersonal Skills and influencing for impact. • Rational and calm under pressure. • Excellent finisher with strong sense of urgency & effective time management skills. • Highly organised with impeccable attention to detail. • Practical understanding of service management disciplines and their interdependencies. • Strong incident and change management skills. • Excellent analytical, problem solving and project management skills. • Manage and influence 3rd party supplier relationships & relationships with key clients. • People management, KPI setting and reporting. • Development of procedures / document management and project analysis. • Risk, business disaster recovery planning and compliance management. • Collaboration, strong stakeholder engagement and adaptability. • Financial management, revenue growth/cost saving and drive for results.