Ciaran Osullivan

Background

About Ciaran Osullivan

An experienced all round transformation specialist with a background in airline & ground handling management and a proven track record of consistently delivering products, services and projects with high quality. A determined and resilient leader, I excel at directing strategic change programmes to continuously improve the business. Service driven with a relentless commitment to quality and efficiency.*Extensive knowledge expertise in Airport Operations, Ground Handling, Network Control and Performance Improvement*Expert in redundancy planning and disruption management;*Expert in strategic planning and execution strategies;*Expert in design/development/management of corporate performance metrics;*Extensive stakeholder management with key roles at DXB and DWC;*Effective expertise in the design and delivery of customer experience and supporting CRM activities;*Expert knowledge in using innovation techniques to resolve business problems and operational issues;*Excels at building high-performing engaged teams; & strategic partnerships;*Extensive experience in optimizing performance in capacity, facility & supplier constrained environments;*Experienced change specialist – Simplifying complex subjects incorporating people, process and technology through clear & succinct communication, driving cross-functional improvement.*Extensive commercial experience in the areas of contract management, in-sourcing/outsourcing and ancillary revenue & product yield management.