Ciddy Arodi
Customer Support Regional Lead - Europe & Uk at Wise
Based in Tallinn, Estonia
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Seniority
Other
Department
Other
Location
Tallinn
Industry
Financial Services
Company size
9.6K
Contact information
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c•••••••@wise.com
Phone
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Background
About Ciddy Arodi
As the Customer Support Regional Lead at Wise, I am responsible for enhancing end-to-end customer experiences across the European region. I have over 10 years of experience in customer service, data management, and project planning and management, with a master's degree and a MEAL certification in these fields. I bridge the gap between operations, customer feedback, and product innovation, leading strategic regional planning initiatives and identifying and implementing actionable plans for performance improvement. I also orchestrate team excellence, KPI targets, and resource optimisation, ensuring seamless operational execution and customer satisfaction. I am passionate about empowering my team of customer support professionals, developing their skills and providing them with the tools and guidance they need to deliver excellent customer service.
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