Ciera Ford

Background

About Ciera Ford

As an Insurance Specialist at Navient, I diligently follow up on assigned accounts to minimize cash loss and ensure accurate and timely billing. I possess a deep understanding of client host system operations and the Prism system, demonstrating a clear grasp of claim updates, request workflow, and documentation of actions. I exhibit a sophisticated understanding of claim requirements, effectively conducting essential billing activities such as submitting appeals, correcting claims, and negotiating payments.I am currently pursuing a Bachelor of Applied Science in Human Services at Towson University, after earning an Associate's degree in Human Services from the Community College of Baltimore County. I have a proven history of academic excellence, receiving the Dean's List honors twice. I am also proficient in Microsoft Office, including Excel, Word, Outlook, PowerPoint, and SharePoint. I am dependable, personable, and dedicated to providing excellent service, and I strive to continuously learn and improve my skills and knowledge in the insurance industry.