Cilia Yebit

Background

About Cilia Yebit

Bilingual (French-English) Billing & Payment Representative with 8+ years of experience in client-facing and administrative roles across the insurance, legal, and counseling sectors. Currently working in the insurance industry, I bring a strong track record in financial accuracy, policy compliance, and operational efficiency. I am proficient in Salesforce, AS400, and various ERP/CRM platforms, with a strong command of other business tools essential for high-volume billing and client service environments. My foundation in law and counseling has refined my communication, analytical, and problem-solving skills, allowing me to support clients with empathy while identifying opportunities for internal improvement. In my current role, I’ve developed a strong interest in system optimization, workflow automation, and data-driven decision-making, and I’m passionate about improving processes to drive better outcomes for both teams and clients.