Cindi Cunningham

Background

About Cindi Cunningham

Certified SAFE Program Consultant, SAFe Release Train Engineer, SAFe Advanced Scrum Master and SAFe Product Owner/Product Manager; highly skilled Agilist with extensive experience in cross-department implementation, leadership, client care, and project management. Communications-Communication and marketing strategy development and implementation -Government relations -Improved marketing and brand alignment for multiple initiatives -Event planning and volunteer recruitment -Social media planning and implementation Operational Management-Identified areas of weakness and implemented new processes for multiple departments, including support, sales and development -Participated in cross-department communication and implementation -Managed the day-to-day operations of the company Agile Implementation and Project Management-Multiple SAFe certifications, including SPC -Instrumental in launching SAFe and PI Planning -Managed complex implementation projects, including scoping of custom development requirements -Regularly liaised with clients to ensure on-time delivery of projects Leadership-15+ years of leadership and management experience -Mentored and managed staff in multiple departments Customer Focus-20+ years of client-facing experience in various capacities: sales, customer service, account management -Able to remain calm under pressure and move a client from a place of escalation to resolution -Able to analyze client needs within the big picture and implement the best solution