Cindy Ann

Background

About Cindy Ann

A successful career in the Information Technology spanning 30 years covering both the public and education sectors. Provided applications support and investigate existing business processes, evaluate requirements and define the scope for recommended solutions. Planned and drive medium scale projects including allocating resources, and engaging stakeholders on the project’s progress. Relevant skills in a post pandemic business landscape include: • Strategic business negotiation skills displayed through negotiating contracts with company vendors. • Complaint Resolution - During peak periods, I answered an average of 50+ emails per week, resolving 98 percent of issues without the assistance of technical support. The technical team complimented me on how well I handled all inquiries, despite the fact that the system was used by the entire university and I had received numerous emails. • Collaboration – Evaluate viability of application enhancements and change requests in collaboration with Business Analysts and technical team. Initiated an average of ten application enhancements between years 2020 to 2021. • Team Work – Liaised between five big faculties to deliver project on time and on schedule. Recently, on boarded a department to conduct feedback survey in Chinese language. Provided detail operation support guide for team members understudy my role. • Process Streamlining – Created routing process to allow student appealing for module to auto-route to the relevant module departments. Conducted fact-based analysis of the current state map(s) using value stream map. Prepared a future state map that uses lean techniques to eliminate waste and improve process value in the short to mid-term. The estimated cost saving is about $447,295 (estimate) per term. • Project Management – Over the past 5 years, successfully implemented 2 projects from start to finish. Achieved 94% customer satisfaction rate. Given my broad bandwidth of specialized competencies, I am exploring opportunities to complement my learning agility with like-minded organizations towards greater business outcomes.