Cindy Caicedo

Background

About Cindy Caicedo

Experienced hospitality professional specializing in FO operations, currently focused on optimizing Onprem to enhance client experiences and improve operational efficiency. Skilled at juggling multiple priorities consistently maintaining high standards in multinational settings. My experience spans finance, consulting and administrative roles, providing me a well-rounded perspective and adaptability in any professional environment. Highly dedicated to resolving issues and promoting a positive company image with a strong track record of excelling both in team and when working independently. Demonstrated ability to listen attentively, solve problems efficiently and build high-quality professional relationships. Fully committed to adhering to company procedures and achieving organizational goals. OTC skills Process Optimization Operational Transactions Protel | Opera | FiBu | Contaplus SAP | SQL | Power BI JIRA | Confluence | BeyondTrust Aurum | CompassOne | VLC Salesforce | Vonage Microsoft Dynamics CRM MS Office Suite Excel (VLOOKUPs, pivot tables, L3 formulas) Analytical skills / Detail-oriented Financing Review - Forecasting | Controlling Accounts Receivable Payment Allocation - Reconciliation Adaptability swiftly to new tools Tech automation monitoring KPIs Data Privacy Control Cybersecurity Awareness PCI DSS Compliance Prioritization mgmt. based on strategic goals Reporting & escalations coordinator Proficiency dealing with complaints Dispute mgmt. knowledge Assertive communication Stakeholder Relationship Management Languages: Spanish - German - English