Cindy Chung

Background

About Cindy Chung

Cindy is an impact-focused Operations and Project Manager with over 7 years of experience driving customer success and acquisition for enterprises with revenues exceeding $50MM. She is a dedicated professional with an unmatched ability to operate efficiently in high-pressure, demanding, and ever-changing work environments. Cindy excels at operationalizing and exceeding enterprise success measures while driving customer retention and value. Cindy has deep expertise in onboarding new clients, growing the existing enterprise portfolio, and performing key operational back-office functions. Cindy is a dynamic leader in the insurance industry and has operationalized profit-sharing best practices for Progressive, Chubb, National, Allstate, and many more. Strategic Planning: Drafted all internal policies and processes for credentialing, licensing, and system access; created +70 user manuals and SOPs that were implemented across 260 offices in the US; recognized at the C-level for developing the agency’s first fully adapted self-service process Value Stream Mapping: Poached to perform a multi-year retrospective analysis of year-over-year quality assurance, licensing, and revenue performance drivers; delivered a comprehensive analysis of opportunity gaps, which benchmarked KPIs and revenue blind spots across +190 agency offices Operational Leadership: Served as a quality assurance expert; led strategic planning, data mining, and integrity reporting for the EPIC platform; managed the suspense folder, which housed policies with inaccurate premiums, coding, and unresolved quality issues; recognized for remediating all issues within 3 months Data Integrity & Mining: Led a 6-month task force that created custom reporting and data sets which synchronized and integrated carrier codes into a robust agency network; successfully built a business case for a new position Business Continuity and Revenue Sharing: Expertly partnered with the Executive Management team to create a multi-year strategic plan for profit sharing with key 3rd party Carriers, e.g, Progressive Insurance; uncovered an operational deficiency that was slated to cost the organization +$200,00 in profit sharing for 2023; evangelized strategic enhancements that not only re-tracked the organization for profit sharing but also increased bundled insurance plans by 500% year-over-year and auto insurance commissions by 2% Recognition: Promoted in less than two years; decorated with exceeds expectations ratings, a mark reserved for the top 10 percent of enterprise achievers