Cindy Duck

Background

About Cindy Duck

30+ years in the insurance industry; 14 of those in insurance licensing and contracting. In this capacity I have assisted RVPs and their down line agents to ensure they are properly licensed and current on their training. I have assisted in addressing any escalated issues and reported to upper management as needed. While on the Business Operations Support Team I have worked on projects to better improve our processes and automation, served as the Business Continuity Plan (BCP) Liason responsible for working the Licensing & Contracting BCP Plan for disaster preparedness and recovery. I currently am a part of the Customer Experience Center. I take calls each day from our clients and agents to assist them with any needs, questions, or concerns they may have regarding their policy(ies). It is my goal and my pleasure to ensure each of my callers receive nothing but the best possible outcome to their requests. I want them to leave knowing they got the best result possible. Happy caller.happy life! Specialties: Strong agent and agency licensing and contracting knowledge and skills. Understand agent contracting and agreement processes. Possess excellent project skills. Possess strong communication skills. Ability to handle complaints and problem resolution. Strong work ethic and dedication to company values and initiatives. Customer satisfaction driven with a consistent history of exemplary performance. My personal goal is to daily project a positive work ethic and encourage all team members to work together as a strong unified group for the good of our agents and their clients and to make a difference strategically for National Life Group. I support wholeheartedly and believe we all must have a 'Cause' that we believe in and commit ourselves to completely. My 'Cause' is our agents and their clients and I am committed to making their experience a positive and unforgettable one! I strongly believe in our: Values: Do Good. Be Good. Make Good Our Mission: Keeping Our Promises Our Vision: To Bring Peace of Mind to Everyone We Touch