Cindy Hendrietta
Customer Support Officer at Solar Analytics
Based in Jakarta, Indonesia
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Seniority
Staff
Department
Customer/Client Service
Location
Jakarta
Industry
Renewable Energy Semiconductor Manufacturing
Company size
12
Contact information
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c•••••••@solaranalytics.com.au
Phone
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Background
About Cindy Hendrietta
I’m a Tech Support with 3+ years of experience in the renewable energy industry, specifically in IoT device management at Solar Analytics (now part of Catch Power). I specialize in solving complex technical issues with a customer-first mindset; and in 2023, I achieved the highest number of resolved DCCs (Data Communication Complaints) company-wide. My daily work revolves around troubleshooting smart solar devices, identifying issues through data, and making sure users receive clear, fast, and empathetic support. I’m highly skilled in working across remote support tools, CRM platforms, and solar monitoring systems. I thrive in dynamic, data-driven environments, and I believe great tech support means not just fixing the problem, but empowering users with clarity and confidence.
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