Cindy Montgomery

Background

About Cindy Montgomery

As corporate operations manager, I drive results in 198 store locations by analyzing and disseminating data on key performance indicators, managing labor usage from budgeting through execution, overseeing the internal compliance team to drive operational excellence, and facilitating effective communication from the corporate office to the store management team. Managed all aspects of labor allocation and budgeting and acted as store operations analyst. The primary outcome is effective and responsible utilization of the labor budget. Managed weekly volume and labor forecasts, including planning support for tasks, events, and general traffic in stores. Identify business trends and assess their potential impact relating to labor and other key performance indicators. Developed and maintained keep performance indicator scoring system. Collaborated with all Store Operations personnel, as well as other departments, as a labor and store operations analytics expert. In addition, facilitated effective communication from the corporate headquarters to the store associates. The primary business outcome was to regulate flow of directives and information from administrative and support personnel to store associates with an understanding of potential effects from a store operations and labor prospective. Maintained accurate and current policies and procedures in electronic manual platform. Developed assessment processes for internal compliance.