Cindy Vance
Product Support Specialist Ii at Meridian Cooperative
Based in United States
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Seniority
Staff
Department
Customer/Client Service
Location
United States
Industry
Software Development
Company size
275
Contact information
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c•••••••@meridian.coop
Phone
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Background
About Cindy Vance
Competent, adaptable product Implementation Specialist and technical support professional with comprehensive experience working with on-premises and with cloud-hosted clients. Extensive experience with client support, software implementations and go-live follow-ups, setting up client databases in the hosted environment, User Acceptance Testing, and creating and maintaining user reference guides and training materials. Strengths include solid organizational, communication, and problem-solving skills. Exceptional skills in: • Implementation Specialist • Product Technical Support • Client Satisfaction/Retention • Quality Assurance - User Acceptance, Regression, System, and Parallel Testing • Document Support Issues and Resolutions • Develop Training Materials and Process Procedures • Develop/Maintain Reference and User Documentation • Product/Application Installations, Turnover, After Go-Live Support
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