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Cindy Whitacre

Vice President Operations at U.S. Bank

Based in Jacksonville, United States

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Seniority

Department

Operations

Location

Jacksonville

Industry

Banking

Company size

87K

Contact information

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c•••••••@usbank.com

Phone

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Background

About Cindy Whitacre

Process Improvement Director / General Manager / Senior Quality Manager/Learning ConsultantDynamic, results-oriented quality assurance and customer service operations leader, known for effective use of world-class methodologies and business process redesign to transform performance in call center environments. Repeated success guiding sizeable, cross-functional teams in the design, refinement, and launch of leading-edge business solutions to drive record-setting sales revenues. Skilled presenter and expert negotiator, with the ability to forge solid relationships with strategic partners and build consensus across multiple functions and organizational levels. Core competencies include:• Change Management• Project Management• Recruiting & Staffing Initiatives• Operations Management• Strategic Business Planning • Team Building & Leadership• Account Relationship Management• Budgeting & Cash Flow Optimization• Business Process Redesign & Automation• Quality Assurance

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