Cindy Yang

Background

About Cindy Yang

Throughout my ten years in sales and customer service, I've developed a unique approach to addressing customer inquiries and guiding purchase decisions. This approach has consistently improved both team and individual performance. I have also honed my problem-solving skills, readily assisting other departments when needed, proactively learning new skills, and sharing knowledge with colleagues, which has enhanced the department's overall efficiency. I am committed to understanding each customer's life, interests, and needs to build genuine, lasting relationships based on trust. What sets me apart is my unwavering dedication to fulfilling every promise I make to customers. I am passionate about high-tech electrical appliances and dedicated to ensuring customers experience the enhanced lifestyles these innovations offer. I am seeking a company that shares my values, where I can fully utilise my skills and contribute to the company's success. Key skills • Highly effective communication skills that lead to productive working relationship with clients, peers and management across departments • Work well both autonomically and as part of a team • Demonstrate problem-solving skills with a resilient approach • Self-reflect on the dissatisfied customer or the missed order, learn from it and identify area for improvement • Fulfilling responsibilities and duties for other departments when the need arises • Proficiency in Microsoft Office Suite, ASW, Ecommerce, CRM and NetSuite • Open minded to learn new things • Bilingual in Mandarin