Cinthya Saenz

Background

About Cinthya Saenz

As a performance-driven and highly committed professional, I am equipped with extensive background in call center operations management; complemented with proven success in providing top-notch customer service and experience. Through this, I was able to ensure client satisfaction and retention. I am known for expertise in handling escalated and complex problems by identifying its root cause and formulating feasible solutions. In addition, I am adept at implementing innovative and cost-effective initiatives that aided in streamlining operations and generating cost savings. Being a hands-on leader, I am skilled at mentoring leadership staff and team members to align their performance with organizational standards and meet evolving organizational needs. Moreover, my strong communication and interpersonal abilities enabled me to foster productive relationships and collaborate with clients, employees, leadership, and other key stakeholders toward the achievement of set-forth goals and objectives.