Ciprian Cabau

Background

About Ciprian Cabau

Role: Level 2 Technical Support Engineer - Identity and Access Management - Okta • General knowledge of Active Directory. • Experience with Okta APIs using Postman. • Working knowledge and configuring and administering Windows services such as Active Directory, DNS, DHCP and Group Policies. • Knowledge of Identity Access Management solutions. • Knowledge of LDAP, SSO, SAML. • Knowledge of Cloud Applications such as Salesforce, Workday, NetSuite, Box etc. • Problem resolution including root cause analysis. • Ability to work independently with little direct supervision and as a part of a team. • Creating and updating technical Knowledge Articles on Okta products. • Work hands on with Okta customers, in a post-sales role to provide support services. • Act as a liaison between Customers and Product Management to drive product development. • Interact with all levels of management and roles within the customer organization and Okta. • Collaborate with the lead generation team for streamlined hand-off of evaluating customers. • Perform hands on configuration and troubleshooting of the Okta Product. • Survey customers to collect feedback and drive continuous improvement in our delivery capability. • Ensure quality and time management processes are followed by team (e.g, change controls, time tracking). • Use knowledge repository of support best practices and other customer ideas which can continually enhance the Okta platform. Achieve customer service objectives by: • contributing customer service information and recommendations to strategic plans and reviews; • being proactive and anticipating customer needs in advance; preparing and completing action plans; • implementing quality and customer-service standards; • resolving problems; • completing audits; identifying customer service trends; • determining system improvements; • implementing change.