Claes Ring

Background

About Claes Ring

Achievements in previus position at Ericsson Senior SGSN-MME System Engineer - PLM/Tier2 Support Main task has been to work as a CSR handler for cases with different severities. As a CSR handler the main tasks are to find and troubleshoot problems found at customer sites- Tier2 Team Leader Have on several occasions been acting Team Leader for the PLM/Tier2 Team- Alert handler Have multiple times been both CSR responsible and alert handler in yellow/red alerts, where the task has been to troubleshoot the problem, organize and divide tasks inside the alert team and also drive the alert to an end. MCB participant Representing Tier2 in the Maintenance Correction Board, where decisions are taken which TRs that should be included in Correction Packages- Demo/CPoC Have on several occasions, in front of customer, Market Units and local Management, been presenting and executing SGSN-MME demonstrations and CPoC (Customer Proof of Concept). Examples of customers/potential customers are KDDI, Entel, Telecom Italia, Vipnet, Orange- PLM representative Representing the former SGSN-MME PLM during 2010 Asian Games in Guangzhou, China. Main task was to help out in case of any SGSN-MME problems during the event- System Test As preparation for 2009A FOA project, a ~3 month spell at System Test was done to get familiar to the SGSN-MME node and the new SW- NIV Test As part of a job rotation testing was done in the NIV (Network Integration Verification) organization. During the ~6 month period at NIV end-to-end testing was done with focus on LTE Mobility Management- FOA Have been participating in several First Office Application projects, both as back office support at Lindholmen, but also on-site support when deploying new SW at customer site. As back office support main tasks have been to troubleshoot problems found on-site, doing testing, follow up TRs. On-site support has implied testing, troubleshooting, contact to Sweden and fronting the customer.