Claire Charness

Background

About Claire Charness

Detail-oriented and diligent claims adjudicator with 8 years’ experience managing complex auto claims: collision (out of province / tort) losses, Theft, Fire & Vandalism losses, and commercial losses on fleet policies. Adapts well to a changing environment through a solid knowledge of emerging industry trends, including relevant case law, and an advanced understanding of automobile insurance policies in all Canadian provinces- Skilled in the management of projects and teams from conception through decision making to implementation; created, managed and executed transportation plans for the Toronto 2015 Pan Am Games- A proven team-player with outstanding interpersonal and communication skills coupled with the exemplary ability to resolve conflicts and complaints while maintaining a superior level of client service and satisfaction- Strong Investigative Background with experience in conducting client and witness interviews- Expertise in working with external agencies: police, Insurance Bureau of Canada, accident reconstruction experts and engineers to successfully assess potential fraud exposure.