Claire Man

Background

About Claire Man

My last role was a leading dispenser/administrator in a busy retail store, administration duties including professional interactions with patients, recommending personalized optical products to 40+patients daily, handing inbound/outbound phone inquiries and appointment book management to ensure the practice met target KPIs. Organized and maintained over client files onto a secured SharePoint database. Achieved 20-30% above average monthly units per transaction, sales per hour, average transaction value and online/phone orders compared to fellow team members across all premium OPSM stores. Provided excellent customer service, scoring 90.3% customer satisfaction based on OPSM customer care reviews. Verify and review supplier invoices, cross reference purchase orders, and book invoices in the system. Reconcile banking daily, resolve invoice discrepancies and financial data entry.As Store Manger of a busy and reputable optometry practice for five years, I gained valuable skills and knowledge in the areas of administration, accounts, record keeping, customer service and sales. Having worked with several other team members and optometrists, I am flexible to work both independently and collaboratively, especially in a leadership role. I developed professional organizational and administrative skills during my three years working as a HR Officer in Caterpillar China. In this fast-paced environment, I successfully honed my attention to detail and prioritization skills to work well under pressure and meet corporate deadlines for my team. Personally, I believe in lifetime learning and I am always open for new challenges.