Clara Marques Castro
Webstore Support Operations at Ubiquiti Inc
Based in Muriaé, Brazil
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Seniority
Other
Department
Other
Location
Muriaé
Industry
Technology, Information and Internet
Company size
1.6K
Contact information
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c•••••••@ui.com
Phone
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Background
About Clara Marques Castro
Marketing graduate passionate about Customer Experience and Technology — currently part of the Support Operations team at Ubiquiti. I collaborate with global teams to enhance our logistics and support journeys, always aiming for a more efficient, data-driven, and customer-focused experience. Recently, I've been deepening my knowledge in AI applied to Customer Success — exploring how it can drive smarter support, automate insights, and bring more clarity, speed, and empathy to customer interactions. — 4+ years of experience in Customer Support within tech companies — Strong background in CSAT, SLA, CX, support data analysis, KPIs and OKRs — 3 years as Customer Success Analyst in startups (Fintech & HRtech) — 2 years in Copywriting and Content Marketing — 1 year of experience in Onboarding Feel free to connect, share ideas or collaborate on ways to turn customers into loyal advocates.
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