Clare Burden

Background

About Clare Burden

As a CIO or Head of IT in the retail sector, how are your technology investments enabling you to better understand your customers? Today’s retail customers expect flexible shopping journeys which blend online and offline experiences across touchpoints, with easy and seamless payment options, new order fulfilment services, and high levels of personalisation. By automating processes to empower employees, retailers can put customers in control, which improves customer satisfaction and workforce productivity, while boosting sales and reducing cost with simple data-driven decision-making. As the Head of Retail for Fujitsu across Australia and New Zealand, I work with technology leaders across the retail and hospitality sector to help them remain open to serve, trade, operate and innovate. With over 25 years of experience as a senior executive across national and global roles, I bring strong commercial insight with a bias for action. Having worked across commercial, government and Defence sectors, I have extensive expertise in strategy, new business development, operational management, marketing and demand generation. I’m proud to champion a number of diversity and inclusion initiatives within Fujitsu, including being the sponsor of Fujitsu’s LGBTQ group Pride in Diversity (PID) and working with the Australian National Disability Group to promote employment opportunities for people with autism and other disabilities. I also strive to create an inclusive and collaborative team culture based on workplace wellness and support – which improves our ability to engage with our customers. If you would like to discuss the transformation solutions that will allow you to connect to your customers and stay open for business, please feel free to get in touch with me at clare.burden@fujitsu.com.