Clare Shaw
Regional Customer Service Manager at Crosscountry Trains
Based in Birmingham, United Kingdom
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Seniority
Manager
Department
Operations
Location
Birmingham
Industry
Truck Transportation
Company size
578
Contact information
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c•••••••@crosscountrytrains.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Clare Shaw
I started out my working career in retail and customer service. I earned rewards in best seller and quickly moved through positions at Sainsburys supermarket. I then changed path and was part of a neighbourhood team for West Midlands Police. Here I learnt communication skills, conflict and crisis management, dealing with critical incidents and operations, mentoring new recruits and seeing them through probation as well as the importance of multi agency work. I transferred these skills to my role as Senior Conductor with Cross Country Trains. After a year in the role I was promoted to Customer Service Manager and have managed up to a team of 60 front line crew at any one time.
Decision-makers
Other people at Crosscountry Trains
- JGManager
Jennifer Greatbatch
Retail Service Manager · Operations
- JFManager
John Fenwick
Train Manager · Operations
- KNManager
Kelly Nelson
Senior Conductor · Operations
- DHOther
Darren Hanley
Head of Security & Crime Prevention · Other
- TWManager
Tom Wyant
Senior Timetable Program & Development Manager · Operations
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