Clare Smith
Senior Service Delivery Manager at Xma
Based in Wakefield, United Kingdom
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Seniority
Manager
Department
Operations
Location
Wakefield
Industry
IT Services and IT Consulting
Company size
683
Contact information
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c•••••••@xma.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Clare Smith
EXPERIENCED SERVICE DELIVERY MANAGERAccomplished, high-calibre and resourceful professional with extensive service delivery management experience. Proficient in managing cross-functional activities to achieve targets as well as recognise and develop opportunities in line with organisational goals. Able to deliver strong performance measures and create an environment where the customer/service user is at the heart of everything. Expert at establishing plans and implementing policies that will improve existing processes. Some of my other highlights include:Over 30 years’ experience across a broad breadth of accounts, which included working on customer sites. Managed budgets in excess of £3M. Proven customer satisfaction with scorecards of 8+, service delivery scoring 9.Overseeing the removal of risk via process reviews - both internally and externally.Redefined, introduced and delivered to more business focused KPIs in order to align closer to service users and add accountability in relation to cost. Line Management to over 30 delivery professionals.Ability to recognise challenges and limitations, analyse and initiate strategic ways to solve problems.ITIL v4
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