Claude Leclair
Customer Service Manager at Sabic
Based in Houston, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Houston
Industry
Chemical Manufacturing
Company size
38K
Contact information
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c•••••••@sabic.com
Phone
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Background
About Claude Leclair
Energetic service management professional with extensive experience in global organization, project management and delivery of customer excellence. Design, develop and manage business procedures that build customer satisfaction while driving service revenue profitability. Align operations with strategic business partners to supplement service offerings and deliverability. Direct call center initiatives to exceed expectations. Experienced in restructuring and consolidation of service operations, as well as the selling and marketing of service products. Areas of expertise: Customer Allegiance Customer Service & Support Customer Relations Management Continuous Improvement Change Management Operations Management Call Center Operations Cross-Functional Team Leadership Team-building / Staff Training & Development
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