Claudia Anacleto

Background

About Claudia Anacleto

With over 15 years of experience in IT service delivery, I’ve built a career rooted in resilience, structure, and people-first leadership. From managing high-pressure incidents and coordinating international teams, to mentoring professionals and redesigning processes, I turn complexity into clarity — and crises into catalysts for improvement. My strengths lie in:#"Leading critical incident response with precision and calm"#"Designing and improving ITSM processes (Incident, Problem, Change)"#"Building cohesive, high-performing teams through empathy and accountability"#"Bridging the gap between technical operations and human connection" I’ve led teams across Portugal and Luxembourg, worked in hybrid environments, and managed both operational strategy and hands-on execution using tools like ServiceNow, Jira, and Power BI. I believe great management is about transforming problems into learning experiences, where people feel motivated to grow. As Paul Hawken said: “Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.” Let’s build processes that work — and people who thrive!**