Claudia Mayrhofer

Background

About Claudia Mayrhofer

Build and lead a world-class team Recruit and develop a high performing team Set strategic plans for the Customer Success Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth Drive customer outcomes, product adoption and customer experience Lead the functional assessment as part of the sales process Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement Knowledge of technical standards, development methodologies, technical trends and innovations in the travel industry, including profound knowledge of GDS solutions and products and the ability to integrate these products seamlessly into customer booking and ticketing process. Ability to relate to customer issues and apply solutions to meet the needs of customer specific environments.