Claudio Acciani

Background

About Claudio Acciani

As Chief Operating Officer in a B2B SaaS company within the aviation industry, I lead global operations with a focus on scalability, efficiency, and customer success. My responsibilities span sales, account management, support, hosting, and integrations—covering the full operational lifecycle from acquisition to service delivery. I manage internationally distributed support and infrastructure teams across multiple time zones, bringing extensive experience in remote leadership and global coordination. Whether resolving urgent escalations or optimizing processes for long-term growth, I thrive on creating clarity, alignment, and momentum across functions. Following recent leadership changes, I’ve also taken on the commercial function, driving our new customer strategy while maintaining strong relationships with existing clients. My leadership style is people-first and performance-driven—focused on empowering teams, simplifying operations, and delivering consistent value. Core strengths include: End-to-End Operational Leadership (Sales to Support) Remote & Cross-Cultural Team Management SaaS Operations in Regulated Environments (Aviation) Customer Success & Account Retention B2B Sales Strategy & Execution KPI Tracking, Process Design & Improvement Crisis Management & Executive Decision-Making I’m passionate about connecting the dots between strategy and execution, and always open to sharing ideas with others working at the intersection of tech, aviation, and operational leadership.