Claudio Federico

Background

About Claudio Federico

Bachelor’s Degree Biological Sciences: University of California, Santa Barbara University of Southern California Post Graduate Education: University of California, Los Angeles: Kinesiology / Court Interpretation and Translation Southern California School of Interpretation: Court Interpretation CBOL Corporation: Project Management and Corporate Team Building Training State of California Certified Administrative Hearing Court Interpreter State of California Certified Post-Secondary Interpretation Instructor UCLA Court Interpretation and Translation Certificate. Experience: 2020 Operations/Management Consultant Celltron/CBOL Corp-Contracted as a Consultant to advise Operation Managers with company’s sudden exponential growth due to significant order increases at Aerospace Manufacturing Facility. 2009-2019 Managing Director, Business Services/Operations Language Select -Managed entire operations and business services of industry leader. Emphasizing cost savings and service benchmarks-Supervised and mentored 20 department managers, 200 employees and independent contractors in the growth and productivity of extremely efficient Language Services Center-Created, developed, and oversaw industry specific Recruiting Departments as well as an independent Quality Assurance Department and Continuing Education Teams, necessary to oversee more than contractors located domestically as well as internationally-Supervised and mentored the Customer Care Department with 24-hour Service Alert Resolution and maintained enviable relationships with Fortune 500 companies, hospitals and government agencies-0 to 10M EBITDA growth within the first 6 years. 2001-2008 Director of Operations Tele-Interpreters -Efficiently oversaw 150 employee Language Services Center and Customer Care Department, servicing Fortune 500 companies-Developed and supervised the Recruiting Department, Quality Assurance Department and Continuing Education Department, 15 managers as well as contractors. Quality Assurance and Continuing Education Manager Network OMNI -Conceived, Created, Developed and implemented the Quality Standards for California Emergency 911 as well as the Industry Standards and Techniques that have now been adopted and maintained by the entire Telephonic Interpreting industry for over 20 years. 1995-2001 Project Manager / Team Leader CBOL Corporation -Project Management and Team Management of International Aerospace Company. Emphasizing Aerospace Integration, Sales, Procurement and Account Management.