Claudio Musilli

Background

About Claudio Musilli

Claudio joined HP in January as Account Support Manager for customer Telecom Italia and from the 1st November 2007 he has been working as Technology Consultant. He have strong knowledge on : HP-UX, Virtualization and Service Guard Cluster & Metrocluster also on SUSE Linux Enterprise 12. All XP Storage family and P9500 with a deep knowledge about SAN Architecture and Data replication for Disaster Recovery (Business Copy and Continuos Access). His role has the responsibility of developing and maintaining a strong relationship with his designated customer(s). He is the technical reference for customers in planning service improvements and he applies experiences and subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. May act as a team or a Project Leader providing direction to team activities and facilitates information validation and team decision-making process. He promotes and implements HP support initiatives for Mission Critical customers and leading edge technology tools. He is the responsible for third party services to the customer. Controls constantly the actual service level compared with SLA. Maintains and improves budget (cost/revenues) to defined targets. Retains 90% of customer contract renewals and provides up selling opportunities.