Claudio Serpa

Background

About Claudio Serpa

I am a dynamic professional with a strong emphasis on project management, underpinned by an extensive background as a former Senior Systems Analyst. My expertise spans systems pre-sales, architecture, post-sales, and support, with significant accomplishments in sales support and process analysis of workflow systems. I excel in training and team leadership, thanks to international experience acquired over six years in the United States under an H1B Visa in an IT role.As the Service Manager in Brazil, I lead a technical support team of six dedicated professionals focused on supporting ECO3 CTPS Offset and Flexo equipment, Offset and Flexo processors, and workflow management for prepress operations in the newspaper, commercial, and packaging graphic industries. My responsibilities include- Manage and oversee technical service operations, ensuring efficient installation and support- Handling contract management, as well as the importation and inventory of parts- Streamlining and supervising processes for prepress management to ensure optimal efficiency and client satisfaction- Leading and mentoring the team to foster skill development and maintain high performance levels- Overseeing the management of billing reports and evaluating the performance of the service department to drive improvements and optimize results.Fluent in English, Portuguese, and Spanish, I leverage my multilingual skills to communicate effectively and foster strong international collaborations. I am committed to driving operational excellence and spearheading transformative projects that enhance service delivery and client satisfaction.ECO3 (formerly Agfa Offset Solutions) is a leading global supplier of prepress systems to the printing industry. Commercial, newspaper and packaging printers rely on us for the most extensive range of integrated solutions, from printing plates and computer-to-plate systems over workflow and print management software to pressroom chemicals. Our solutions are designed to deliver higher productivity, lower costs and greener outcomes at every stage of the print process.