Claudiu Bodea

Background

About Claudiu Bodea

Passionate about people, and with the strong belief that correctly applied quality standards, tools and methodologies, seasoned with the right technology can reveal hidden talent at its best potential. Innovative and result driven: passionate on applying new processes, tools and technology in a way that measurably improves business performance. My excellent networking skills have provided my teams with great opportunities for growth, career progression and addition of business. With an analytical, structured, technology driven approach, always with an eye for waste and putting into work the quality standards, enabled me to showcase great results and success stories across Business Process Outsourcing and Shared Service Center areas, being involved or responsible in HCM, Implementation, Migrations, Application Development, Business Security, Business Resilience and Continuity, NPS and Customer Experience programs, Contract Management, Audit, Compliance, Quality and Training. Advisor & Pioneer as per the profiling of StandOut by ADP here is what I have been #workingfor lately- Driven the transition, stabilization and growth efforts for ADP Romania CoE in the last 3 fiscals, with great results in productivity, executed processes and NPS from the newly created teams - moved from approx. 100 in headcount to 650- Designed and executed the Innovation and Improvement strategy for ADP Romania CoE and among this in the last fiscal (FY'19), managed to launch the Improve Academy program with 23 executed projects in Romania and 10 executed projects in Philippines all delivered in 3 cohorts. Also in Romania the quick improvement program - Idea Bank gave great results in the 3rd fiscal with more than 550 ideas executed. Important also to be mentioned in some detail- Shared Service Center setup in Bucharest - Romania- Implementation of new processes (300+ teams) in the SSC/CoE with active transition management - ISO 9001:2008 frame work for certification on the Service Shared Service Center- Sign-off for two major support deals with SSC services as well for OEM’s(Service provider BPO)- Drive excellence in Contract Administration team- Quality Advocate Center of Excellence for the Medical Operations in the Shared Service Center - Closing or 1 Six Sigma project in the team / 2 Six Sigma (light DMAIC) and coordination - Implementation of Business Process Innovation program and Idea Generation tools for the CoE - Career Mentoring program setup - Quality for all weekly articles/blogs - fast and easy read explaining Lean/Six Sigma concepts