Claudyo Ibrahim

Background

About Claudyo Ibrahim

Strong Project Management background for 5 years in Telecommunications and Artificial Intelligence B2B company. In my current role as a AI Customer Experience Project Manager (CXPM) Team Lead at WIZ.AI, I successfully implemented customer-centric strategies that resulted in many customers satisfaction within the first year (Such as Lazada, Bank CIMB, Indosat, Huawei, Bank BTN, etc.). I led chatbot and talkbot team with 30 team members to streamline processes, resolve customer issues promptly, enhance overall customer engagement and achieve project goals. These initiatives not only improved customer loyalty but also achieved MRR revenue of One of my key strengths is my proficiency in project management. During my tenure at Huawei, I led a team with 7 members with various responsibilities, I also lead the projects from initiation to completion, ensuring that they were delivered on time and within budget. I collaborated with stakeholders to define project scope, and consistently achieved client expectations. My adeptness at balancing multiple priorities and adapting to changing project requirements allowed me to consistently deliver high-quality results.