Clay Ervine
Senior Director of Member Success at Ipc
Based in Libertyville, United States
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Seniority
Director
Department
Customer/Client Service
Location
Libertyville
Industry
Non-profit Organizations
Company size
760
Contact information
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c•••••••@ipc.org
Phone
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Background
About Clay Ervine
Proven ability to establish a "Voice of the Customer" culture that is embraced by senior leadership and incorporated into strategic decision making to improve the overall customer experience, retain customers, and grow revenue. • Long track record of building successful teams, mentoring future leaders, promoting internal candidates, and retaining key talent by creating positive work environments and career path options. • Consistent success exceeding all performance metrics, sales goals, and KPI's through performance optimization, process improvement, and team development. • Extensive experience with project management, change management, and launching new systems and initiatives. • A strong focus on setting strategic KPI's that improve performance and drive desired outcomes.
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