Clea Laird

Background

About Clea Laird

Delivering continuous improvement, superior service and value to clients. With over 15 years experience in the workforce, I have skills in- Supporting enterprise business applications, focusing on MS D365- Resolving issues, collaborating with teams and vendors- Documenting processes and procedures- Providing advice on system enhancements- Assisting with upgrades and maintenance- Coordinating change releases and managing incidents- Participating in on-call support- Contributing to operational programs and projects- Demonstrating ethical practice, workplace safety, and teamwork. • Customer support • Web Administration • Digital marketing • Digital design • Project and production management Equipped with a drive to improve business processes and the customer experience through information technology, I love the ever changing nature of the digital industry and its balance between creative and technical. There’s no getting bored. I’m inquisitive, professional and driven. My key strengths include creativity, problem solving, understanding clients’ needs and communicating complex information in a way that is easy to understand for any audience. Drawing on many years experience working across various industries has given me resilience, expertise and confidence to learn and execute quickly. I get a kick out of producing high-quality, effective work that goes beyond requirements and expectation. I strive to learn and improve every day in my personal and work life. Email me at clea.laird@optusnet.com.au